Customer Service Agent - Multilingual French-Italian-English

<p>We are seeking a Customer Service Agent to reinforce our Customer Service team. Multilingual Proficiency: Fluent in French, Italian and English, a good command of a fourth language would be a plus (German or Spanish), enabling effective communication across diverse customer bases.<br><br>- Exceptional Communication Skills: Able to engage in clear, empathetic, and impactful conversations, building trust and strong relationships with customers and colleagues alike.<br>-Customer-centric Approach: Committed to delivering outstanding customer service by taking full ownership of enquiries through to resolution. Known for providing personalised, friendly, and efficient support that exceeds expectations.<br>-Proven Customer Service Experience: Strong background in customer facing roles, demonstrating the ability to resolve issues effectively while maintaining a professional and positive attitude.<br>-Quick Thinking & Problem-Solving: Comfortable making sound decisions in a fast-paced environment, with a proactive approach to identifying and addressing customer needs.<br>-Strong Multitasking Abilities: Capable of managing multiple tasks and priorities simultaneously without compromising quality or attention to detail.<br>-Tech-Savvy & Adaptable: Confident using a variety of digital tools and CRM systems, with the flexibility to quickly adapt to new technologies and processes.<br>-Team Collaboration: A reliable and cooperative team player who contributes to a positive working environment and supports colleagues in achieving common goals.<br>-Time Management & Organisation: Excellent organisational skills with the ability to prioritise effectively and meet deadlines under pressure.<br>-Cultural Sensitivity: Able to interact respectfully and effectively with people from diverse cultural backgrounds, ensuring inclusive and thoughtful service delivery.<br><br>YOUR TASKS :<br><br>- Respond to potential and existing customers through multiple channels (phone, email, chat room, social media, etc.).<br>- Take responsibility for customers' problems and track the requests accurately and efficiently.<br>- Manage orders from receipt to delivery.<br>- Maintain accurate records and document customer service actions and discussions.<br>- Maintain an orderly workflow according to priorities.<br>- Be the point of contact for the onboarding of new customers.<br>- Occasional translations or assistance to other services.<br>- Bring in ideas to improve the customer service experience; your voice counts!<br><br>WHAT YOU BRING WITH YOU :<br><br>High level of judgement, integrity and confidentiality.<br>Start-up spirit.<br>Positive attitude.<br>Multitasking skills.<br><br><br>WHAT WE OFFER<br><br>Flexibility timetable<br>Join an awesome and passionate team<br>Work in Finance - Precious metals<br>Work from home<br><br>START DATE:<br><br>To be fixed</p><p>Salary 15-17€/ hour according to experience</p>