Customer Experience Agent (Overnight Shift)

Whatnot is the largest livestream shopping platform in North America and Europe, and we're building live commerce at a scale that's never been done in the West. We're looking for a Customer Experience Agent to join our remote team and help drive the best possible user experience through process improvement, order management, and problem solving.

Requirements

  • 2+ years of Support experience handling email and/or chat services
  • Weekend availability required
  • Understanding of E-commerce and Marketplace operations
  • Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
  • Bachelor's degree or college experience preferred
  • Previous start-up experience is a plus

Benefits

  • Generous Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
  • Care Benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave
Back to blog