Requirements

• Comfort and confidence on the phone as your primary support channel
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• Ability to work evenings, weekends, and some holidays
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• Strong customer focus with empathy under pressure
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• Excellent verbal and written communication
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• Ability to quickly learn Ramp’s platform and apply product knowledge
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• Strong analytical and problem-solving skills
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• Persistence in driving issues to resolution with internal teams
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• High reliability and professionalism in live support environments
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• Comfort working toward performance metrics in a results-driven role
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• (Desirable) Familiarity with AI-powered tools or workflow automation in customer support
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• (Desirable) Comfort working in a high-growth or startup environment where processes evolve quickly
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• (Desirable) Experience with Zendesk or other customer support platforms

What the job involves

• Ramp is hiring Customer Experience Agents to be the voice of Ramp for thousands of customers — and direct line of contact when something goes wrong
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• This is a phone-first role: most of your day will be spent live on the line, solving problems quickly, building trust, and creating memorable experiences for our customers
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• We’re a fast-moving, high-energy team that holds ourselves to a high bar: speed, accuracy, and empathy in every interaction
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• Here, ownership means more than answering calls; it’s about driving customer issues forward until they’re resolved, partnering with product, engineering, and other teams to make sure nothing slips through the cracks
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• Ramp is scaling quickly, which means change is constant
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• We lean into AI, automation, and evolving workflows to keep up the pace and we’re looking for people who are excited to grow alongside that change
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• The best CX Agents at Ramp combine startup energy with accountability: they move fast, adapt easily, and take pride in holding themselves to measurable results
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• If you thrive in dynamic environments, love delivering outstanding customer experiences, and want to work with some of the fastest-growing companies in the U.S. , this role is for you
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• Serve as the first line of support for Ramp Customers primarily over the phone, with additional coverage through email and chat
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• Troubleshoot customer issues by applying strong product knowledge, investigative skills, and critical thinking
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• Deliver accurate, empathetic, and efficient solutions in a fast-paced, high-volume environment
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• Take ownership of escalations, ensuring tickets move forward through the appropriate internal teams
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• Adapt quickly to new tools, product releases, and process changes, including AI-powered workflows
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• Meet and exceed key performance standards, including CSAT, QA, and speed-of-service metrics
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• Contribute to team knowledge by updating documentation, surfacing product feedback, and sharing customer insights to help Ramp improve and scale