Customer Advocate, Remote

May 14, 2026

<h2>Customer Advocate - Full-Time (Remote)</h2> Disabled Veteran Solutions (DVS) <h3>A Career With Purpose - Not Just a Job</h3> Disabled Veteran Solutions (DVS) is a nationally recognized, veteran-owned organization delivering high-quality service in regulated healthcare environments. We are seeking Customer Advocates who combine strong technical capability with professionalism, empathy, and a desire to build a long-term career in a structured, mission-driven organization. This is a full-time, remote position designed for individuals who value stability, accountability, and advancement. We invest significantly in our team members - including an intensive 8-week paid training program - and we hire individuals who are ready to commit and grow. <h3>The Role</h3> As a Customer Advocate, you will manage 50-70 member interactions per day, serving as a trusted resource for healthcare coordination, medications, appointments, and benefit-related inquiries. This is a fast-paced, structured environment requiring: <ul> <li> Real-time navigation of multiple web-based platforms </li> <li> Accurate documentation across systems </li> <li> Confident use of Microsoft Word, Excel, Outlook, and Teams </li> <li> Strong written and verbal communication </li> <li> Consistent adherence to process and compliance standards </li> </ul> Success in this role requires both compassion and technical precision. <h3>Technical & Computer Proficiency (Critical Requirement)</h3> This is not an entry-level computer role. Candidates must be comfortable: <ul> <li> Navigating multiple browser windows simultaneously </li> <li> Switching between systems while actively speaking with members </li> <li> Documenting in real time without sacrificing call quality </li> <li> Utilizing Microsoft Word, Excel, Outlook, and Teams efficiently </li> <li> Troubleshooting basic system or navigation issues independently </li> </ul> Candidates will be evaluated for computer proficiency during the hiring process. <h3>Schedule & Training</h3> Full-Time | 100% Remote | Monday-Friday Shifts are 8 hours between 8:00 AM - 8:00 PM EST. Training Schedule: 8:00 AM - 4:30 PM EST 100% mandatory attendance for the full 8-week program. Permanent Schedule: Monday through Friday: 9:30 AM - 6:00 PM EST Start Date: May 11, 2026 This role requires reliability and consistent attendance. It is not structured for part-time, temporary or transitional employment. <h3>Required Qualifications</h3> <ul> <li> High School Diploma (Associate degree or higher preferred) </li> <li> Prior customer service experience handling complex or sensitive matters </li> <li> Strong proficiency in Microsoft Word, Excel, Outlook, and Teams </li> <li> Ability to navigate multiple web-based systems simultaneously </li> <li> Excellent attention to detail and organizational skills </li> <li> Clear, professional written and verbal communication </li> </ul> <h3>Preferred Experience</h3> <ul> <li> High-volume or call-driven service environments </li> <li> Healthcare, insurance, or medical terminology exposure </li> <li> Advocacy-based roles such as social work or behavioral health </li> <li> Customer-facing retail roles requiring problem resolution </li> </ul> <h3>Compensation & Growth</h3> <ul> <li> Competitive pay based on qualifications </li> <li> Bonus opportunities </li> <li> Comprehensive benefits package </li> <li> Clear advancement pathways for high performers </li> </ul> <h3> Who Thrives Here</h3> Professionals who value structure, accountability, and meaningful work - and who are seeking long-term career stability within a mission-driven organization. If you are technically confident, dependable, and ready to grow within a high-performance environment, we encourage you to apply. Join DVS - where your work matters and your career can advance. A pre-employment drug screening and criminal background check are required prior to employment.

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Customer Advocate, Remote

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