CRM Lead Belgium (m/f/d)

Company Description:

About Redcare Pharmacy:

As Europe's leading online pharmacy, Redcare Pharmacy is driven by our dedicated teams and the latest innovations. We strive to create a pleasant and collaborative working environment in which every employee feels comfortable and is happy to contribute to our vision: "Until every human has their health". If you are looking for a meaningful career that matches your values, join our team and start your

 #Redcareer

 today.

 

Job Description:

About the Role:

You are a

Lead CRM Manager

within our

CRM Department

for

Belgium

. You drive the

CRM strategy

for the Belgian market, with a focus on

personalization

,

automation

, and

data-driven customer engagement

.

You work closely with

cross-functional teams

to optimize the

customer journey

, implement impactful

CRM initiatives

, and contribute to

sustainable growth

and

commercial success

at

Redcare Pharmacy

.

 

About your tasks:

  • You take responsibility for the

existing customer strategy

and its

development potential

for the

Belgium market

, with a focus on

personalization

and

automation

.

  • You are responsible for achieving

revenue targets

, planning

advertising budgets

, and implementing

CRM measures

in

Belgium

.

  • You keep an eye on the

holistic customer journey

across all

marketing channels

.

  • You plan

email

,

push

and

print activities

, as well as

campaigns

and

promotions

.

  • You ensure regular

KPI monitoring

and

reporting

– especially regarding

activation rates

,

repurchase rates

, and

average basket values

across different

customer segments

, as well as

channel KPIs

.

  • You define and optimize

cross-departmental processes

.

 

Qualifications:

About You:

  • You have

several years of CRM experience

in a

fast-paced e-commerce environment

and have also gained

initial leadership experience

.

  • You value

customer centricity

and place the

customer

at the heart of your decisions.

  • You enjoy

analytical work

and stand out through a

conceptual

,

structured

, and

solution-oriented way of working

.

  • You have experience working with

ESP tools

and a

CDP

, and you are also familiar with

print marketing activities

.

  • You are fluent in both

English and Dutch

; fluency in German and French is considered a plus.

 

Additional Information:

About your benefits:

In order to provide you with the best possible support for your individual needs - whether it‘s living a healthy life, having enough time for your family, or developing your skills - we offer a wide range of different, site-specific benefits.

 

    Remote space: 

    For our remote working employees we grant you 500,00 € to set up your office space from home. To create an environment for you and how you work best.

      Anchor days:

       As per your remote contract there will be some occasions to travel to office for anchor days, this is fully reimbursed including any travelling costs or hotel expenses.

        Sports:

         Stay healthy. Profit from a membership (M) package at Urban Sports Club, so that you can take advantage of a huge variety of sport offers.

          Personal development:

           Grow! We support and encourage your individual development through various in- and external trainings.

            Vacation:

             30 days paid vacation per annum and the option to take unpaid vacation of up to 10 days to those who have been employed with us for more than one year.

             

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