Coupa Support Consultant

Position: Coupa Support Consultant<br>Location: Remote<br>Engagement Type: Contract<br>Shift Timing: 8.00AM to 12.00PM PST (US Pacific Time)<br><br>About the role: We are looking for a single blended resource who can cover both functional support and technical integration responsibilities for Coupa in a pharma/life sciences environment. The consultant will serve as the day-to-day Coupa SME, handling end-user tickets, configuration changes, and Coupa–NetSuite integration monitoring and troubleshooting.<br><br>Working Hours: 8:00 AM – 12:00 PM PST | Monday – Friday (20 hrs/week)<br>Note: Fixed morning window — candidates must be available during these hours.<br><br>Functional Responsibilities:<br>• Triage and resolve Coupa support tickets across P2P — Requisitions, POs, Invoicing, and Supplier Management<br>• Manage Coupa configuration changes: approval chains, content groups, commodity codes, and supplier enablement<br>• Liaise with the client's Finance and Procurement teams on process gaps and change requests<br>• Participate in Coupa release reviews and assess downstream configuration impact<br>• Document configurations, runbooks, and issue resolution logs<br>• Coordinate with dotSolved's NetSuite functional team on cross-system process alignment<br><br>Technical / Integration Responsibilities:<br>• Monitor and troubleshoot the Coupa–NetSuite integration (native connector or iPaaS: Dell Boomi / Celigo / MuleSoft)<br>• Diagnose and resolve sync errors — PO transmission failures, invoice posting errors, vendor/item master mismatches<br>• Support NetSuite-side field mapping — subsidiaries, GL accounts, approval workflows, vendor records<br>• Perform Coupa Open Buy / Punchout / cXML configuration and issue resolution<br>• Assist in Coupa API-level investigations (REST API, event broker logs)<br>• Maintain integration documentation, field mapping specs, and error resolution logs<br><br>Required Skills & Experience:<br>• 4–6 years of Coupa experience covering both functional configuration and technical/integration work<br>• Hands-on experience with Coupa–NetSuite integration (native connector or iPaaS-based)<br>• Proficiency in P2P processes in pharma, biotech, or life sciences environments<br>• Working knowledge of REST API concepts, JSON payloads, and integration log analysis<br>• NetSuite fundamentals: saved searches, GL configuration, vendor/subsidiary setup<br>• Experience with Coupa Supplier Portal (CSP) and cXML/EDI<br>• Strong client-facing communication and ability to operate independently<br>• Must be available 8:00 AM – 12:00 PM PST, Monday – Friday<br><br>Nice to Have:<br>• Experience with Dell Boomi, Celigo, or MuleSoft<br>• Basic SuiteScript familiarity<br>• Cross Country Consulting background: strong advantage<br><br>