Central Services Order Entry Technician (Remote)
<p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Scope of Responsibilities: </strong>Works remotely under supervision of the Manager of Central Services and Implementation. Follows standard procedures to accomplish assigned tasks. Work within multiple HealthDirect facilities as directed by Manager. Has ability to communicate professionally via phone, email, and Teams. </span></p><p style="margin: 0px;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"> </span></p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Job Summary:</strong> Responsible for all aspects related to entering the medication orders for various facilities. </span></p><p style="margin: 0px;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Ensuring that all Third-Party claims are billed properly. Assist fellow technicians with training and daily functions</span></p> <ul><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Responsible for accurate data entry of patient profiles and medications</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Responsible for all aspects related to entering medication orders for various facilities</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Maintaining accurate information for patients and facilities</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Responsible for billing and crediting each facility appropriately and accurately each month</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Assist in new home setup and implementation across the region </span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Assist in orienting and training new employees</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Work with the billing department to oversee the completion of individuals unbilled reports</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Assign daily unbilled reports</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Maintain and demonstrate top tier data entry production as determined by Manager</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Helps in managing outside services that have an impact on HealthDirect customer service (ex. INFINX, SDS)</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Responsible for completing all mandatory and regulatory training programs</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Perform other duties as assigned</span></li></ul> <p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Educational Requirements:</strong></span></p><p style="margin: 0px;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Minimum: </span></p><ul><li style="margin-left: .5in;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">High School Diploma or GED</span></li><li style="margin-left: .5in;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">AS Degree or Higher in Business Administration or related field</span></li></ul><p style="margin: 0px;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"> </span></p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Experience: </strong></span></p><ul><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">2 years’ experience as a Long-Term Care Pharmacy Order Entry Technician required</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Previously demonstrated top 5% data entry performance metrics </span></li></ul><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong> </strong></span></p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Required </strong>(Vermont Employees):</span></p><ul><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Registered with the State of Vermont as a Pharmacy Technician</span></li></ul><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Job Skill Requirements: </strong></span></p><ul><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Proficient with multiple remote technology (<strong>Framework LTC, QS1, ECM, Docutrack, Teams</strong>)</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Strong communication skills </span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Outstanding customer service skills</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Ability to work independently </span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Excellent organizational skills</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Ability to multitask and prioritize </span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Broad knowledge of medications and physician orders</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">General computer and keyboarding skills</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Strong leadership skills</span></li></ul><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Special Conditions of Employment:</strong></span></p><ul><li style="margin: 0in 0in 0in .25in;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Drug test</span></li><li style="margin: 0in 0in 0in .25in;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Initial and continuous exclusion and sanction/disciplinary monitoring</span></li><li style="margin: 0in 0in 0in .25in;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">A verifiable, private, and quiet in-home workspace is required to ensure HIPAA compliance and to handle phone calls without interruption.</span></li><li style="margin: 0in 0in 0in .25in;"><span style="font-family: 'Times New Roman', serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif;">Demonstrate ability to hit and maintain key productivity measures as determined by Regional Manager of Operations</span> </span></li></ul>
