Care Management Coordinator - VIVO Health

Job Description

Coordinates and participates in activities related to Care Management services to family members and caregivers. 

Job Responsibility

• Utilizes patient-centered motivational interviewing techniques to build rapport and help patients improve their health.
• Supports the primary care team by providing panel management to decrease the number of patients lost to care, non-compliant in follow up care or disconnected from primary care. Participates in the development, maintenance, and adjustment of individualized care plans for high-risk patients that address both medical and social barriers to accessing care.
• Acts as a professional liaison between hospitals, primary care providers, specialists, and community resources on behalf of patients to ensure patient-centered care coordination.
• Identifies and tracks special populations, including high-risk patients and other populations due for preventive or chronic care services.
• Identifies and tracks patients discharged from the inpatient service or the emergency department.
• Uses team-based communication strategies to close the loop on referrals, hospital follow-ups and any outstanding items identified in the patient's care plan. Performs outreach activities in primary care sites, homes, hospitals, and neighborhoods.

Job Qualification

• High School Diploma or equivalent required.
• 1-3 years of relevant experience, required.

Preferred Skills:

• Communication: Exceptional verbal communication skills with the ability to build rapport and influence outcomes over the phone.
• Results-Oriented: A drive to meet and exceed daily, weekly, and monthly goals. You thrive when you have a target to hit and a "pipeline" to clear.
• Organizational Mastery: Proficiency in CRM software, database management, or tracking systems. Ability to multitask and handle high volumes of outbound/inbound activity.
• Resilience: Comfortable with high-frequency communication and the ability to persist until a resolution is reached.

*Additional Salary Detail 
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).