CARE CENTER AGENT - PART-TIME

*FULLY-REMOTE UPON ONSITE TRAINING*

  • The Care Center Agent acts as the first point of contact for patients to meet their needs for information, support, and assistance by
  • phone. The Care Center Agent is responsible for scheduling office appointments utilizing exceptional customer service skills to gain an
  • understanding of the patient’s needs. Responsible to obtain accurate demographic information and verify proper insurance information.
  • Additional responsibilities may include data reporting and obtaining referrals and authorizations.
  • Education
  • Minimum:      High School Diploma or equivalent
  • Preferred:        Medical Terminology
  • Registration/Certification/Licensure:
  • N/A
  • Experience:
  • Minimum:        Proven basic computer skills and ability to type 35 words per minute.
  • Preferred:       One year experience in a switchboard, medical practice, or call center.

Other Requirements

  • :
  • N/A

Status

  • :
  • Non-Exempt

Physical Requirements

  • :
  • The following frequency definitions apply to all Physical Requirements unless otherwise noted:
  • Occasional: (0-1/3 of day , 0 - 2.5 hrs/day, 1 - 4 reps/hr)
  • Frequent: (1/3 -2/3 of day , 2.5 - 5.5 hrs/day, 5 -24 reps/hr)
  • Constant: (> 2/3rd of day , > 5.5 hrs/day, > 24 reps/hr)

    NOTE: An asterisk (*) indicates that the item is an essential function.

Non-Material Handling

Standing

- Remaining on one's feet in an upright position remaining stationary - N/A

Walking

- Remaining upright on one's feet, and moving about - OCCASIONAL

Sitting

* - Body remains in a seated position - CONSTANT

Stooping

- To bend the body downward and forward by bending the spine at the waist - N/A

Bending

- To flex the upper body forward - N/A

Twisting

* - To rotate the upper body forward - OCCASIONAL

Climbing

- To move the body in any direction on equipment or structures that do not include stairs or ladders - N/A

Ladders

- To ascend and descend ladders - N/A

Stairs

- To ascend and descend stairs - N/A

Kneeling

- To move the body downwards and come to rest on both hands and both knees - N/A

Squatting

- To move the body downwards by bending both knees - N/A

Crouching

- To bend the body forward and downward by bending the spine and the legs - N/A

Crawling

- To move the body forward or backwards on hands and knees - N/A

Reaching Horizontal

* - To extend the arms and hands outward, remaining under shoulder height - CONSTANT

Reaching Overhead

- To extend the arms and hands up and out over shoulder height - OCCASIONAL

Grasping*

- Using functional gripping of the hand to handle an object - CONSTANT

Finger Manipulation

* - To manipulate objects with the use of fingers - CONSTANT

Seeing

* - Using visual feedback to accomplish a task or activity - CONSTANT

Hearing*

- Using sound feedback to accomplish a task or activity - CONSTANT

Repetitive Upper Extremity Use*

- Using the arms and/or hands continuously or more than 2/3 of the total time - CONSTANT

Repetitive Lower Extremity Use

- Using the legs and/or feet continuously or more than 2/3 of the total time - N/A

Material Handling

Pushing

  • To exert a force upon an object in order to move it in a certain direction Pushing refers to moving an object away from the
  • person - N/A

Pulling

  • To exert a force upon an object in order to move it in a certain direction Pulling refers to moving an object towards the person
  • N/A

Lift

- Floor to Waist - N/A

Lift

- Waist to shoulder - N/A

Lift

- Shoulder to overhead - N/A

Carrying

- To transport an object or article using the arms or hands (> 10 feet) - N/A

Environmental Factors

Working alone

- OCCASIONAL

Working in cramped quarters

- N/A

Constant interruptions

- FREQUENT

Working with hands in water

- N/A

Use of power tools

- N/A

Working on ladders/scaffolding

- N/A

Exposure to vibration

- N/A

Exposure to dust

- N/A

Exposure to noise

(constant) - N/A

Exposure to electrical energy

(outlets, etc) - N/A

Exposure to temperature changes

(heat, cold, humidity), that require special clothing - N/A

Exposure to slippery walking surfaces

- N/A

Exposure to solvents, grease, oils

- CONSTANT

Exposure to radiant energy, ie computer terminal

(more than 4 hours

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