Call Center Representative for Medical Practice

This is a great opportunity for someone seeking a carrer in the medical arena. This position is for a Call Center Patient Care Coordinator at our multi-specialty, multi location practice. With us, you will be responsible for

  • Answering all incoming calls in a call center setting. Knowledge, understanding, and relevant experience with telephone etiquette, including strong listening skills are essential.
  • Excellent customer/client service skills are essential to this position.
  • Strong communication skills including: verbal, written and listing skills.
  • Strong ability to listen carefully to the needs of the patient and ensure that the caller is accurately addressed.
  • Directs calls appropriately and accurately documents the call to a call system and registration systems.
  • Answers questions using proper protocol and provides information to caller. Ensures that calls are forwarded appropriately.
  • Schedules new and existing patient examinations, registers new patients into our EHR system and provides direction regarding the new patient registration process.
  • The Call Center Representative will handle a variety of incoming patient inquiries or requests and will use the appropriate resources to complete accurate responses.
  • Must be able to write accurate notes in the patients' electronic health record.
  • Assures all communications and transactions with patients/guardians are conducted in a mature, calm, sensitive and respectful manner.
  • Proficient in use of a patient electronic records system, including updates to insurances and procedure entry.
  • Ability to utilize electronic health record system to enter, retrieve and document patient information, notes and tasks to record patient communications.
  • Understands and maintains Protected Health Information in accordance with HIPAA guidelines.
  • Demonstrated ability to work in a large team environment.
  • Ability to work in a fast paced environment and possess the ability to prioritize, maintain a high level of attention to detail, organization, and flexibility.
  • Has a working knowledge of all insurance, vision and managed care plans.

Benefits:

  • Health Insurance
  • Dental Insurance
  • 401K
  • Paid Time Off
  • Uniform Allowance
  • Life Insurance
  • Employee discounts and much more.

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