Behavioral and Mental Health Crisis Supervisor (Crisis Line)

May 19, 2026

The Philadelphia Crisis Line (PCL) is seeking a Crisis Line Supervisor to provide clinical and administrative leadership to crisis counselors supporting the 988 Suicide & Crisis Lifeline. This position oversees shift operations, provides live clinical consultation and call monitoring, supports staff in managing high-risk and complex behavioral health crises, and may respond directly to crisis calls as needed. Responsibilities also include supporting counselors with 302 involuntary commitment determinations, ensuring compliance with 988 Lifeline standards, and promoting staff development through coaching and supervision.PCL operates 24/7; shifts vary, and current staffing needs include evening, weekend, and overnight shifts. <a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DpSpnc-kqCys&data=05%7C02%7CBradley.Greenfield%40phila.gov%7C844b1d69acb94205d83008de7a1e0180%7C2046864f68ea497daf34a6629a6cd700%7C0%7C0%7C639082466448632509%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=f0vnEMbbWpWqb48VAp%2BpX8cTUdcdnxcj5itlhrc%2FpY4%3D&reserved=0" title="Original URL: https://www.youtube.com/watch?v=pSpnc-kqCys. Click or tap if you trust this link." data-pasted="true" data-uw-rm-brl="PR" data-uw-original-href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DpSpnc-kqCys&data=05%7C02%7CBradley.Greenfield%40phila.gov%7C844b1d69acb94205d83008de7a1e0180%7C2046864f68ea497daf34a6629a6cd700%7C0%7C0%7C639082466448632509%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=f0vnEMbbWpWqb48VAp%2BpX8cTUdcdnxcj5itlhrc%2FpY4%3D&reserved=0">Click here to view: The City of Philadelphia EVP: You make Philadelphia work</a> This is supervisory behavioral health or advocacy work directing and providing clinical and administrative guidance to subordinates engaged in mental health or victim advocate work. Employees in the Crisis Line specialty supervise staff engaged in intervention work on the Philadelphia Crisis Line consulting, advising, and providing mental and behavioral health crisis and suicide intervention in a twenty-four hour, seven days a week crisis call center. An employee in this class supervises a staff providing evidence-informed crisis intervention, suicide prevention, information and referral, as well as follow-up services to individuals in emotional distress who contact the Philadelphia Crisis Line Ensuring the compliance to the Mental Health Procedures Act and other related laws and regulations for mental health professionals and the general public is a significant aspect of the work. Positions in this class are required to work any operational on-site or standby shift as necessary, in accordance with the Department of Behavioral Health and Intellectual Disability Services’ needs. An employee in the Victim Advocate specialty supervises staff engaged in interviewing, referring, and aiding crime victims for the Philadelphia Police Department. Establishing and maintaining positive relationships with subordinates, law enforcement, and social service providers is an important aspect of the work. Work is performed under the direction of an administrative superior. CONTACT INFORMATIONThe analyst responsible for reviewing applications and additional documentation for this job opportunity is Bradley GreenfieldCity of Philadelphia – Office of Human Resources1401 JFK Blvd., Room 1530Philadelphia, PA 19102-1675Phone: 215-686-2376Fax: 215-686-0861Email: <a href="mailto:Bradley.Greenfield@phila.gov" data-uw-rm-empty-ctrl="">Bradley.Greenfield@phila.gov</a> For all other inquiries please contact Customer Service at 215-686-0880 or email hrhelpdesk@phila.govELIGIBLE LIST: OPEN-COMPETITIVEOnly an Open-Competitive eligible list will be established as a result of this examination. Permanent City employees will receive no promotional preference in this examination. Candidates who pass the exam and are placed on the civil service list will be retained on the list for a minimum of one year and a maximum of two years after the establishment of the Eligible List. RESIDENCY REQUIREMENTPhiladelphia residency is not required to submit an application, however Applicants must have established bona fide residency in the City of Philadelphia for one year prior to appointment. PREFERENCE FOR PHILADELPHIA RESIDENTSCandidates who have maintained a bona fide residence in Philadelphia for at least one year prior to the date of the civil service examination shall have priority over all other people receiving an identical test score. To receive such preference, candidates must respond to the question regarding residence later in this form. The response on this application will be used to determine eligibility for preference for residents. Documentation of residence may be required if there is any question as to whether you meet the residency preference requirements. If an applicant does not respond to the appropriate residence question, it will be assumed that the applicant does not qualify for residence preference. Eligibility for residence preference must be determined by the date of the test administration. No requests for residence preference will be granted after the test administration. INDEBTEDNESS NOTICEAs a condition of employment with the City, any person offered employment shall be required to certify that such person either is fully current on any and all debts, taxes, fees, judgments, claims, and other accounts and obligations due and owing to the City; or has voluntarily entered into a payment agreement with the City. For so long as the person is employed by the City, the amount of the payment as set forth in the payment agreement (not to exceed, for any pay period, twenty percent (20%) of the person’s gross pay for such period, without the person’s consent) shall be withheld from each paycheck until such payment agreement is fully satisfied. Such person shall also be required to certify as a condition of employment that he or she is fully current on any and all debts, taxes, fees, judgments, claims, and other accounts and obligations due and owing to the Philadelphia Gas Works (PGW) or has voluntarily entered into a payment agreement with PGW. Failure to enter into a payment agreement shall result in the cancellation of the appointment and removal from the certification. The name of the eligible candidate will be returned to the eligible list. Type of Exam Training and Experience Evaluation (T&E) TRAINING AND EXPERIENCE EVALUATIONApplicants will be evaluated and scored based upon their training and experience credentials. Applicants will not be asked to appear to take a scheduled examination. Scores in the Training and Experience Evaluation will be based on documentation of education and experience provided by the candidate. To receive full credit for your education and experience, you should submit all relevant documentation including college transcripts, licenses, certifications, paid out of class documentation, etc. and provide a detailed description of your education, experience, and credentials. An Eligible List will be established the week of 06/22/2026 Please note that this date may change. Test Review In accordance with Civil Service Regulation 9.091D, candidates may review their answer sheets and other test papers to determine if they have been scored correctly or if there has been an irregularity in the administration of the examination. Candidates will have 30 days after the results have been mailed to review their test and to file a written appeal. Call 215 686-0880 if you wish to schedule a test review. Preference Points U.S. VETERAN'S PREFERENCETen points for veteran's preference will be added to the scores of eligible veterans who apply for Open-Competitive tests and pass the examination. You must be honorably discharged from the U.S. armed forces. Attach a DD214, member 4, to your application if you wish your eligibility to be reviewed. Spouses of disabled or deceased veterans may also be considered. LEGACY PREFERENCEThe children or grandchildren of Philadelphia Firefighters or Police Officers who were killed or died in the line of duty shall be accorded a preference in Open-Competitive civil service entrance examinations. Candidates who qualify for this preference and who take and pass Open-Competitive civil service examinations shall have ten points added to their final score. The candidate must successfully pass all parts of the examination before points are awarded. NATIONAL VOLUNTEER SERVICE PREFERENCEUp to 5 additional points will be added to the examination score of any candidate who has passed the Open-Competitive examination and who has: <ol style="margin-bottom: 3pt; margin-top: 0in;" start="1" type="A"><li style="margin:0in;">Successfully completed a term of volunteer service with Peace Corps, AmeriCorps NCCC (including FEMA Corps), or AmeriCorps VISTA are eligible for additional points</li></ol> For Peace Corps, such candidates will be awarded five (5) points for the completion of a two-year term of service or three (3) points for the completion of a one-year term of service. B. Successfully completed at least 450 hours of service with AmeriCorps State and National (including Teach for America). Such candidates will have: <div style="margin:0in;"><ul style="margin-bottom: 3pt;"><li style="margin:0in;">1 point added to their final score if they have completed 450 Hours of the above service.</li><li style="margin:0in;">2 points added to their final score if they have completed 675 Hours of the above service.</li><li style="margin:0in;">3 points added to their final score if they have completed 900 Hours of the above service.</li><li style="margin:0in;">5 points added to their final score if they have completed 1700 Hours of the above service.</li></ul></div> PHILADELPHIA SCHOOL DISTRICT CAREER AND TECHNICAL EDUCATION PREFERENCE Only those competitors who have a passing grade in all parts of the examination shall receive additional credits to which they may be entitled. The following requirements must be satisfied for a candidate to receive additional credits for examinations. <div style="margin:0in;"><ol style="margin-bottom: 3pt; margin-left: 14.75px;"><li style="margin:0in;">Candidates must have completed and graduated from a career technical education (CTE) program of the School District of Philadelphia during the three-year period immediately preceding the examination announcement open date.</li><li style="margin:0in;">Candidates may claim the additional credit at any time after the date that the examination is announced, until 30 days after the Established List of Candidates is approved by the Director or his/her designee.</li><li style="margin:0in;">If the 5 additional points from the CTE preference would rank a CTE graduate above a veteran, additional points shall be applied to the CTE candidate’s passing score to rank them directly below the veteran. </li></ol></div>Candidates must submit adequate documentation including high school transcript with completion of CTE Program as required by the Office of Human Resources.<undefined>College</undefined>The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests. Applications submitted by candidates for this class will be reviewed based on training and experience requirements ANTICIPATED ELIGIBILITY Candidates who meet all eligibility requirements within 6 months of the application deadline will be admitted to this examination. Successful candidates will be placed on the eligible list but may not be hired or promoted until all requirements have been satisfied. Requirements EDUCATION: Completion of a master's degree program at an accredited college or university with major course work in psychology, sociology, mental health counseling or social work. ANDGENERAL EXPERIENCE: Two years of experience providing direct service to individuals with emotional or social problems in a mental health setting. ANDCRISIS LINE SPECIALTY SPECIFIC EXPERIENCE: One year of experience at the advanced performance level providing consultation and guidance on behavioral health assessments, referrals and crisis intervention. CLASSES THAT TYPICALLY MEET THE SPECIFIC EXPERIENCE REQUIREMENT FOR THIS CLASS ARE: Philadelphia Crisis Line Counselor 2 (5E07) for the Crisis Line SpecialtyPublic Safety Social Work Counselor (5A47) for the Victim Advocate Specialty PHYSICAL AND MEDICAL REQUIREMENTS Ability to physically perform the duties and to work in the environmental conditions required of a position in this class. TRANSCRIPT, LICENSES, REGISTRATIONS AND CERTIFICATION REQUIREMENTS Candidates MUST submit a copy of their official college or university transcript(s) indicating completion of the educational requirement and all required licenses, registrations or certifications at the time of application. Transcripts MUST indicate conference of the appropriate degree. Candidates with a degree from foreign colleges or universities must submit proof of degree as certified by a professional evaluation service. Candidates MUST submit a copy of their license, registration or certification. If you have ever submitted a paper transcript, license, registration or certification for any City of Philadelphia civil service examination, you must submit another document Option 1 - Upload a paperless transcript, license, registration or certification – One time only! You may upload documents into your account and attach a document with this application. Once the document is uploaded to your account, it may be attached to all future applications. Attaching your document will save you time and money if you apply for an examination in the future, and you will be assured that your transcript cannot be misplaced. Your documents should be uploaded and attached to your application before it is submitted. They cannot be uploaded or added to your application electronically after your application has been submitted. Option 2 – Submit a paper transcript, license, registration or certification – Separate document required for each application If you submit a paper copy of a transcript, license, registration or certification, the document will be used for this application only. You will have to submit documents again whenever you apply for an examination in the future. Paper documents will not be retained and will not be returned to applicants. Mailing address for paper transcript and other required materials Bradley GreenfieldCity of PhiladelphiaOffice of Human Resources1401 JFK Blvd., Room 1530Philadelphia, PA 19102Phone: 215-686-2376Fax: 215-686-0861Email: <a href="mailto:Bradley.Greenfield@Phila.gov">Bradley.Greenfield@Phila.gov</a>

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Behavioral and Mental Health Crisis Supervisor (Crisis Line)

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