Banking Specialist

Civista Bank

Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.

Description

Position Purpose

A Personal Banker (PB) is responsible for maintaining and building customer relationships by creating an exceptional customer experience through their knowledge of available products and services. The PB demonstrates Civista Banks mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve.

Key Accountabilities, Responsibilities and Expectations:

Creating an exceptional customer experience daily by delivering a personal touch, building relationships, assessing needs, recommending products and referring partners to our customers in order to grow the branch and the bank.

Dedication to personal growth through daily learning. Adapting to current and new procedures and systems to grow the organization and the team.

Ensuring Operational tasks are followed & completed daily.

Execute customer requests with speed and accuracy.

Maintain cash levels and outages within the parameters of the established guidelines.

Constant, consistent communication internally and externally. Adhering to regulations, following policies and procedures to ensure safety and soundness of customers and the bank.

Understand and encourage the use of technology in every day banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking etc.

Requirements

Qualifications, Knowledge and Skills:

Customer service, sales, and cash handling experience preferred.

Excellent oral, written and presentation skills

Detail oriented with the ability to work under deadlines with frequent interruptions.

High School diploma or equivalent required.

Above average knowledge of technology and willingness to adapt to new software technologies.<