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Atlassian System Administrator

May 30, 2026

<meta><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br><span style="font-size:10pt;white-space:pre-wrap;">We're seeking a detail-oriented and technically proficient </span><b><strong style="font-size:10pt;white-space:pre-wrap;">Atlassian Systems Administrator</strong></b><span style="font-size:10pt;white-space:pre-wrap;"> to join our team. This role owns and evolves the company's Atlassian Cloud platform – Jira Cloud, Confluence Cloud, Atlassian Guard/Access, and the broader Atlassian Cloud ecosystem – as the foundation for how teams across Veracity, Insurance Canopy, and InsCipher plan, track, and execute work.</span><br><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:10pt;white-space:pre-wrap;">This role serves as the organization's internal Atlassian Cloud expert, partnering with Engineering, Operations, Customer Support, Compliance, and business leaders to translate workflows into well-designed, scalable system solutions. The goal is to make the Atlassian Cloud platform a force multiplier for the organization – reducing manual work through automation, standardizing how teams operate, surfacing real-time visibility through dashboards, and enabling adjacent tools to integrate cleanly with Atlassian Cloud as the system of record.</span><br><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:12pt;white-space:pre-wrap;">Key Responsibilities</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Own end-to-end administration of the Atlassian Cloud stack – Jira Cloud (Software, Service Management, Work Management), Confluence Cloud, Atlassian Guard/Access, and connected marketplace apps – across a Cloud-only environment</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Configure and maintain projects, boards, issue types, workflows, screens, custom fields, components, versions, and notification, permission, and security schemes within Jira Cloud</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Manage user provisioning, groups, roles, product access, SSO/SCIM, and license allocation across the Atlassian Cloud organization</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Maintain Confluence Cloud spaces, templates, page hierarchies, permissions, and space governance to support knowledge management at scale</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Oversee Jira Service Management Cloud queues, request types, SLAs, customer portals, and approval flows to support internal and customer-facing service operations</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Design, build, and maintain Jira Cloud Automation rules, Confluence Cloud automations, and cross-product workflows that reduce manual updates and handoffs – tracking quarterly reductions in manual effort as a core measure of impact</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Build and maintain integrations between Atlassian Cloud and other business systems (Slack, Microsoft Teams, Office 365, Google Workspace, GitHub, DocuSign, Salesforce, and HRIS/ITSM tools) using native Cloud connectors, REST APIs, webhooks, and low-code platforms such as Zapier, Workato, or n8n</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Evaluate, install, configure, and govern Atlassian Marketplace Cloud apps – managing app lifecycle, security review, and renewals across the stack</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Design and maintain dashboards, JQL-based filters, and reporting that give teams and leadership real-time visibility into priorities, workload, risks, and blockers – without manual reporting overhead</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Partner with departments to map current workflows, identify bottlenecks, and design repeatable Jira and Confluence processes – establishing standard operating rhythms and onboarding new teams quickly using approved templates and configurations</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Ensure the Atlassian Cloud environment adheres to security, compliance, and data governance standards – enforcing RBAC, SSO/MFA via Atlassian Guard, SCIM provisioning, audit logging, data residency, and vendor risk controls (SOC 2, DPAs)</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Serve as an escalation point for platform risks, cross-system issues, and incidents – ensuring corrective actions and prevention plans are documented and implemented</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Develop and maintain documentation, SOPs, configuration baselines, change logs, and best-practice guides across the Atlassian Cloud platform</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Drive adoption, reduce shadow tooling, and improve operational maturity across the organization – with success measured by consistent platform usage, reduced reliance on spreadsheets and duplicate tools, and improved cycle times for priority workflows</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Required to perform other duties as requested, directed, or assigned</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:12pt;white-space:pre-wrap;">Requirements and Qualifications</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">3+ years of hands-on administration of Atlassian Cloud – Jira Cloud (Software, Service Management, Work Management) and Confluence Cloud; Cloud experience required, Server/Data Center experience not required</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Deep expertise configuring Jira Cloud projects, issue types, workflows, screens, custom fields, components, versions, and notification, permission, and security schemes</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Strong experience building and maintaining Jira Cloud Automation rules including cross-project and global automations</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Hands-on experience with Jira Service Management Cloud and Confluence Cloud administration including spaces, templates, permissions, and governance</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Experience administering the Atlassian Cloud organization via admin.atlassian.com – user provisioning, SSO/SCIM, Atlassian Guard/Access, product access, domain claiming, and license management</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Technical fluency across Atlassian's integration and reporting toolset – JQL, Confluence macros, REST APIs, webhooks, native Cloud connectors, and low-code platforms such as Zapier, Workato, n8n, or Make</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Experience evaluating, installing, and governing Atlassian Marketplace Cloud apps</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Strong background in process design, workflow optimization, and translating business needs into practical Atlassian Cloud configurations</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Working understanding of security, privacy, RBAC, SSO/MFA, audit logging, and vendor risk fundamentals (SOC 2, DPAs) in a SaaS context</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Strong communication and stakeholder management skills with the ability to partner effectively across technical and non-technical teams</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Atlassian Cloud certifications preferred (ACP-120, ACP-420, ACP-620, or similar)</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Experience with ScriptRunner for Jira Cloud, Forge/Connect app development, or Atlassian Analytics preferred</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:12pt;white-space:pre-wrap;">Perks</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Health, dental, and vision plans</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Amazing work-life balance with 4 weeks of Paid Time Off</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">10 Paid Company Holidays with 2 floating holidays</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">401K Programs with employer match</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Personal assistance programs for support in a healthy personal and work life</span><br><br></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:12pt;white-space:pre-wrap;">Why Veracity?</strong></b><br><br><span style="font-size:10pt;white-space:pre-wrap;">Here at Veracity, you’ll be part of a team of trailblazers and visionaries. We’re not just revolutionizing the way people “do” insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter! With us, you have a chance to:</span></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Engage in groundbreaking projects that are reshaping the insurance landscape</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Collaborate with a group of dedicated, like-minded professionals</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Experience a culture that prioritizes growth and development</span><br><br></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:12pt;white-space:pre-wrap;">Compensation Range: $85k/yr - $100k/yr</strong></b><br><br><span style="font-size:10pt;white-space:pre-wrap;">We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics. </span><br><br><span style="font-size:10pt;white-space:pre-wrap;">If you need accommodation, please let us know during the interview process.</span></p>

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