Associate, Fulfillment
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About the Opportunity The organization is on a mission to unjunk the world, starting with chocolate.
The story began when two individuals who loved candy got tired of being told they couldn't eat it. All their favorites were filled with artificial ingredients, excess sugar, and ingredients they couldn't pronounce. The question arose: why did something that tasted so good have to be so bad for them? OR DID IT?
That question inspired the mission: to unjunk the world. The company was born, and it sparked a ripple of change. With real, simple ingredients, no artificial anything, way less sugar, and unbelievable taste, it was proven that better was possible (and, well, better).
Today, the organization is shaking up an old-school industry, winning over a devoted fanbase, and showing up on more and more shelves every day.
Job Summary The company is seeking a detail-oriented and initiative-driven Associate, Fulfillment to join the team. In this role, the individual will be responsible for supporting customer relationships by accurately processing purchase orders, managing order details, and ensuring timely execution from order receipt through shipment release. The mission of this role is to serve as the primary point of contact for customers for order processing.
This role serves as a key point of contact for customers at the retailer and distributor level, communicating in a timely, professional, and courteous manner to address order-related questions, changes, or issues as they arise. The Associate, Fulfillment will also work cross-functionally with internal teams to ensure order accuracy and visibility while maintaining high standards of service.
The Associate, Fulfillment will be a vital member of the Supply Chain Operations team and report to the Senior Manager of Fulfillment and Logistics.
Key Responsibilities
- Enter, process, and acknowledge orders from all customers through use of EDI software and Netsuite.
- Serve as the primary day-to-day contact for customers regarding order status, changes, and inquiries.
- Review orders for accuracy against customer requirements, including item setup, quantities, pricing, MOQs, and requested ship dates.
- Manage finished goods allocation by ensuring orders align with retailer date code and shelf-life requirements.
- Coordinate internally with cross-functional partners (Sales, Planning, Customer Experience) to resolve order discrepancies or constraints.
- Support the Sales team during new item launches, promotions, and special programs by ensuring orders are set up correctly and executed smoothly.
- Maintain accurate order records and documentation to support billing, reporting, and customer audits.
- Develop a strong understanding of products and customer requirements to provide clear, accurate guidance to buyers.
- Proactively identify opportunities to improve order accuracy, efficiency, and the overall order-to-cash process.
- 1–2 years of experience in customer service operations or a similar role within Fulfillment, Supply Chain, or Operations (CPG industry experience preferred).
- Strong verbal and written communication skills with a proven ability to build and maintain relationships with internal and external partners.
- Excellent organizational and time management skills, with a high level of attention to detail and accuracy.
- Demonstrates effective problem-solving skills, with the ability to think outside the box, assess information, and execute solutions.
- Delivers a thoughtful, proactive, and personalized approach to customer interactions while working efficiently to resolve issues.
- Experience with ERP systems (e.g., NetSuite, SAP, Oracle) and proficiency in Excel.
- Possesses a strong interest in the natural food industry and providing better-for-you alternatives to consumers.
- Comfortable working independently and cross-functionally in a fast-paced environment.
- Maintains a growth-oriented mindset, is receptive to feedback, and possesses a strong sense of accountability.
- Bachelor's degree in Supply Chain Management, Business, Logistics, or related field preferred.
