APAC Product Success Manager

<div style="text-align:center;"><strong>**** TO BE CONSIDERED, PLEASE SEND US A 2-MINUTE INTRODUCTION VIDEO TO HR@ALIA.SERVICES****</strong></div><h3 style="text-align:center;"><strong>About YOOBIC</strong></h3><p style="text-align:center;">YOOBIC is a digital workplace platform built for frontline teams in retail and hospitality. Our mobile app helps companies communicate, train teams, and manage daily operations—all in one place.</p><p style="text-align:center;">We’re a global company with offices in London, Paris, New York, and Tel Aviv, and we’ve grown rapidly since 2014. Today, 300+ brands like Boots, Lancôme, Lidl, and Peloton trust YOOBIC to improve operations and customer experience.</p><p style="text-align:center;">With strong funding and continued growth, we’re expanding our team.</p><hr><h3 style="text-align:center;"><strong>About the Role</strong></h3><p style="text-align:center;">We’re looking for a <strong>Product Success Manager (PSM)</strong> to join our team remotely and support customers across Europe and North America.</p><p style="text-align:center;">This role focuses on <strong>technical execution and platform optimization</strong> for a high volume of mid-tier customers. You’ll work closely with Customer Success Managers (CSMs) to ensure customers are set up for success and getting the most value from YOOBIC.</p><hr><h3 style="text-align:center;"><strong>What You’ll Do</strong></h3><p style="text-align:center;"><strong>Platform Setup & Optimization</strong></p><ul><li style="text-align:center;">Configure and maintain customer environments (users, workflows, automation)</li><li style="text-align:center;">Set up dashboards aligned with KPIs</li><li style="text-align:center;">Ensure accounts follow best practices and maintain data quality</li></ul><p style="text-align:center;"><strong>Customer Support & Execution</strong></p><ul><li style="text-align:center;">Manage multiple customer accounts with lower complexity</li><li style="text-align:center;">Identify and implement improvements to increase adoption</li><li style="text-align:center;">Act as the first point of technical support before escalation</li></ul><p style="text-align:center;"><strong>Audits & Improvements</strong></p><ul><li style="text-align:center;">Review environments to identify gaps in usage or setup</li><li style="text-align:center;">Suggest and implement improvements</li><li style="text-align:center;">Help reduce risks that could impact renewals</li></ul><p style="text-align:center;"><strong>Reporting & Value Delivery</strong></p><ul><li style="text-align:center;">Support reporting and dashboard accuracy</li><li style="text-align:center;">Assist with client reviews and performance tracking</li></ul><p style="text-align:center;"><strong>Training & Adoption</strong></p><ul><li style="text-align:center;">Train admins and end users on the platform</li><li style="text-align:center;">Support rollout of new features</li><li style="text-align:center;">Ensure features are being used effectively</li></ul><p style="text-align:center;"><strong>Scaling & Collaboration</strong></p><ul><li style="text-align:center;">Support platform expansions (new modules, workflows, scaling)</li><li style="text-align:center;">Work closely with Customer Success and Product teams</li><li style="text-align:center;">Follow clear prioritization and escalation processes</li></ul><p style="text-align:center;"><strong>Documentation</strong></p><ul><li style="text-align:center;">Keep clear records of configurations and changes</li><li style="text-align:center;">Contribute to internal best practices</li></ul><hr><h3 style="text-align:center;"><strong>What We’re Looking For</strong></h3><ul><li style="text-align:center;">Background in <strong>technical, analytical, or related fields</strong> (Engineering, CS, Economics, etc.)</li><li style="text-align:center;">Experience with <strong>SaaS tools and platform configuration</strong></li><li style="text-align:center;">Strong attention to detail and organization</li><li style="text-align:center;">Ability to manage multiple tasks and customers at once</li><li style="text-align:center;">Problem-solving mindset</li><li style="text-align:center;">Ability to explain technical concepts to non-technical users</li><li style="text-align:center;">Experience with training or onboarding is a plus</li><li style="text-align:center;">Comfortable working in a fast-paced, global environment</li></ul><hr><h3 style="text-align:center;"><strong>Languages</strong></h3><ul><li style="text-align:center;"><strong>English is required</strong></li><li style="text-align:center;">Additional languages are a plus (especially French, German, Italian, Portuguese, or Spanish)</li></ul><hr><h3 style="text-align:center;"><strong>Working Hours</strong></h3><ul><li style="text-align:center;">Monday to Friday, standard business hours (9 AM – 6 PM)</li><li style="text-align:center;">Work aligned with your customer’s time zone</li><li style="text-align:center;">No night shifts required</li><li style="text-align:center;"><strong>Fully remote</strong> (no in-person meetings required)</li></ul>