Account Representative - Knoxville, TN

<p>Description</p><p> </p><p><strong>DCM Services</strong></p><p><strong>Account Representative </strong></p><p>Remote in Florida, Virginia, Tennessee, South Carolina, North Carolina | Full-Time | Non-Exempt</p><p><br></p><h2><strong>About DCM Services</strong></h2><p>DCM Services, LLC is a nationally recognized leader in estate and specialty collections, headquartered in the Minneapolis-Saint Paul metro area. For over 30 years, we have partnered with some of the country's largest financial institutions to provide compassionate, compliant, and professional account resolution services.</p><p>At DCM Services, we believe that treating people with dignity — whether they are our employees or the families we serve — is the foundation of everything we do. Our team members enjoy a collaborative culture, ongoing development opportunities, and a workplace where your contributions truly matter.</p><p><br></p><h2><strong>The Opportunity</strong></h2><p>As an Account Representative I, you will serve as a key point of contact in resolving accounts for deceased individuals, working sensitively with estates, attorneys, and family representatives. This is an office-based role at our Minnesota location. You will be part of a supportive team that values empathy, accuracy, and professionalism.</p><p>Requirements</p><p> </p><h2><strong>Key Responsibilities</strong></h2><p>• Generate outbound calls and field incoming calls</p><p>• Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing</p><p>• Negotiate payment arrangements and follow up as needed</p><p>• Send confirmation and settlement letters as required</p><p>• Accurately document accounts and notate files with correct transaction codes</p><p>• Respond to all voicemail messages daily</p><p>• Adhere to company policies, procedures, and client-specific requirements</p><p>• Uphold company information security and privacy responsibilities</p><p><br></p><h2><strong>What You Bring</strong></h2><p>• High School Diploma or GED</p><p>• Goal-oriented mindset with strong organizational skills</p><p>• Courteous, empathic, and professional telephone manner</p><p>• Strong verbal and written communication skills</p><p>• Ability to multi-task effectively in a fast-paced, regulated environment</p><p>• Team-oriented with the ability to also work independently</p><p>• Computer proficiency and the ability to learn new systems</p><p>• Licensed Debt Collector (or ability to obtain licensure)</p><p><br></p><h2><strong>Why DCM Services?</strong></h2><p>• Competitive, freshly increased wages — we invest in our people</p><p>• Meaningful work that requires true compassion and professionalism</p><p>• Collaborative, supportive team culture in a stable, established company</p><p>• Bonus-eligible role with performance recognition</p><p><br></p>