[遠端/輪班] 一線客服組長Customer Service Assistant Manager (TW Counie Operations)
<p><span data-contrast="auto">我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 </span></p> <p><span data-contrast="auto">我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 </span></p> <p> </p> <p>職位: Customer Service Specialist (Counie Operations) 一線客服組長 </p> <p><span data-ccp-props="{" 134233279":true,"134245417":false}"=""><span data-contrast="auto">我們正在尋找具備領導力與服務精神的你，帶領客服團隊創造卓越的顧客體驗！ 這個職位不僅需要管理團隊，更需要在第一線與同仁並肩作戰，協助解決客戶的各類問題。</span></span></p> <div class="ewa-rteLine"> </div> <div class="ewa-rteLine"><strong>What will you do? </strong> </div> <div class="ewa-rteLine"> </div> <div class="ewa-rteLine">1. 管理並支援約 15 位一線客服同仁，負責團隊出缺勤安排與人力調度，確保服務品質與工作效率</div> <div class="ewa-rteLine">2. 監督與提升同仁的工作績效、服務品質及專業能力</div> <div class="ewa-rteLine">3. 進行主管回電（處理客戶升級案件、投訴或複雜問題）</div> <div class="ewa-rteLine">4. 即時協助一線同仁處理突發事件，並提供專業建議</div> <div class="ewa-rteLine">5. 參與並推動教育訓練、流程優化及服務改善計劃</div> <div class="ewa-rteLine"> </div> <div class="ewa-rteLine"><strong><span data-contrast="auto">Basic Qualifications</span></strong><strong><span data-contrast="auto"> </span></strong><span data-ccp-props="{" 134233279":true,"134245417":false}"=""> </span></div> <div class="ewa-rteLine"> <div class="ewa-rteLine">1.中文聽說讀寫流利具母語程度，具基本英文讀寫能力</div> <div class="ewa-rteLine">2.具高壓環境下獨立及快速處理問題能力</div> <div class="ewa-rteLine">3.調適能及應變能力佳，邏輯清楚，擅長處理高敏感度或高情緒案件</div> <div class="ewa-rteLine">4.擅長溝通與紀錄整理，能將口頭溝通轉化為文字資料</div> </div> <div class="ewa-rteLine"> </div> <div class="ewa-rteLine"><span data-ccp-props="{" 134233279":true,"134245417":false}"=""><strong><span data-contrast="auto">Preferred Qualifications</span></strong> </span> <div class="ewa-rteLine">1.處理高敏感客訴經驗</div> <div class="ewa-rteLine">2.具備客服主管回電經驗</div> <div class="ewa-rteLine">3.電商平台運作經驗</div> </div> <div class="ewa-rteLine"> </div> <div class="ewa-rteLine"> <p><strong><span data-contrast="auto">Recruitment Process and Others </span></strong><span data-ccp-props="{" 134233279":true,"134245417":false}"=""> </span></p> <p><strong><span data-contrast="auto">Recruitment Process </span></strong><span data-ccp-props="{" 134233279":true,"134245417":false}"=""> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="29" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">申請資格審核 – 電話面試 – 視訊面試 – 錄取通知 </span></li> <li data-leveltext="" data-font="Symbol" data-listid="29" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化 </span></li> <li data-leveltext="" data-font="Symbol" data-listid="29" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">面試時間表和結果將透過電子郵件地址通知應徵人員 </span></li> </ul> <p><strong><span data-contrast="auto">Details to Consider</span></strong><span data-ccp-props="{" 134233279":true,"134245417":false}"=""> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。</span></li> <li data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"> 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。</span></li> <li data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。</span></li> </ul> <p> </p> <p> </p> <p><strong><span data-contrast="auto">Privacy Notice</span></strong><span data-ccp-props="{" 134233279":true,"134245417":false}"=""> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="31" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:<span class="Apple-converted-space"> </span></span><a href="https://www.coupang.jobs/privacy-policy/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">https://www.coupang.jobs/privacy-policy/</span></span></a><span data-contrast="auto"></span><span data-ccp-props="{" 134233279":true,"134245417":false}"=""> </span></li> </ul> </div> <p> </p>
